new pakong Privacy Policy

What Data We Collect on new pakong

When you create a new pakong account, we collect your email address, chosen password, and basic profile information (name, date of birth). For account verification—a mandatory step before you can fund your account—we collect identity-document photos (national ID, passport, or driver's licence) and proof of address (utility bill, government letter, or bank statement). This Know-Your-Customer (KYC) process is a legal requirement in supported jurisdictions and helps us prevent fraud and money laundering.

We also collect payment information related to your deposits and withdrawals. When you fund your new pakong account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we record the transaction details (amount, date, method) but do not store your full payment credentials—our payment processors handle that securely. Similarly, when you withdraw winnings, we log the withdrawal request and processing status.

As you use new pakong—placing sportsbook bets, spinning slots like Aviator or Sweet Bonanza, playing live-dealer games such as blackjack or roulette, or participating in esports markets—we record your gaming activity, account balance, and transaction history. We use this data to provide accurate balance updates, resolve disputes, and comply with regulatory requirements. We also log your IP address, browser type, and device information to help us detect and prevent fraud.

• Contact data: Email, phone number (optional), and any messages you send to our support team.
• Identity data: Name, date of birth, national ID or passport details, proof of address.
• Payment data: Deposit and withdrawal amounts, payment methods, transaction dates.
• Gaming data: Bets placed, game outcomes, account balance, wagering history.
• Technical data: IP address, device type, browser, cookies, login timestamps.

How We Use and Share Your Data

We use your data to deliver new pakong services: processing payments, hosting your account balance, streaming live-dealer games, updating slot game results, and settling sportsbook payouts. We also use it to verify your identity, investigate suspicious activity, comply with anti-money-laundering laws, and respond to legal requests from authorities.

We share your data only with service providers who help us operate new pakong—for example, payment processors (who handle mobile banking, local payment, online payment transactions), hosting providers (who maintain our servers), and compliance vendors (who help us meet anti-fraud obligations). We require these partners to protect your data and use it only for the purpose we specify. We do not sell your data to advertisers, data brokers, or other third parties.

Our servers may sit outside your jurisdiction—for instance, in regions that host cloud infrastructure for Southeast Asian platforms. By using new pakong, you consent to this cross-border data processing. However, we apply the same data-protection standards regardless of server location.

Your Rights and Data Protection

We keep your data secure using industry-standard encryption and access controls. Your password is hashed and never stored in plain text. Payment data is encrypted during transmission and at rest. We limit employee access to personal data to those who need it to perform their job (support staff, compliance officers, technical support).

You have the right to request a copy of your data, ask us to correct inaccuracies, or request deletion where legally permitted. If you believe your new pakong account has been compromised, contact our support team immediately. We can help you reset your password, review your account activity, and recover unauthorized transactions where possible. For data-access requests, email our support team and we will respond within reasonable timeframes during business hours across all regions—Jakarta, Surabaya, Bandung, Medan, Semarang, and beyond.

Cookies and Tracking Technologies

We use cookies to remember your login session, store your preferences (such as language and game favorites), and analyze how you use new pakong. These cookies help us improve the platform and prevent fraud. Most are session-based (deleted when you close your browser), but some persist to enhance your experience. You can disable cookies in your browser settings, though this may affect new pakong functionality.

We also use analytics tools to understand traffic patterns and user behavior. These tools may set cookies or similar tracking pixels. Our analytics comply with applicable privacy standards and do not identify you personally—they track aggregate trends, not individual activity.

Contact and Policy Changes

If you have questions about this privacy policy, concerns about how new pakong handles your data, or requests to access, correct, or delete your information, contact our support team via live chat, email, or in-app messaging. We operate during business hours in multiple languages so you can communicate comfortably whether you're in Jakarta or Semarang.

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on new pakong and, where required, by email. Your continued use of new pakong after policy changes constitute acceptance of the new terms.

Summary: Our Privacy Commitment on new pakong

We at new pakong are committed to protecting your privacy. We collect only data necessary to verify your account, process your payments (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, bank transfers), and deliver our gaming services (sportsbook, slots, live casino, esports). We use your data to provide these services and comply with legal requirements—not to sell or exploit it. We apply encryption, access controls, and standard data-protection practices to keep your information safe.

Your rights include requesting access to your data, asking for corrections, and requesting deletion where legally permitted. If you have privacy questions or concerns, our support team is available during business hours. We maintain transparency about how new pakong handles your information and commit to updating this policy if our practices change.

For more information about how we handle support requests, account verification, or withdrawal processing, visit our FAQ or Terms and ConditionsIf you need to contact our support team about privacy or any other matter, reach out via live chat, email, or in-app messaging and we will assist you.